Direct support

How can we help?

Report a problem, request a feature, or ask a question. Every message goes directly to the BarnPilot team.

Report a problem or request a feature

We personally read and reply to every message. Prefer email? Write to team@barnpilot.ai.

What are you sending?

Report a problem Something is broken, confusing, or not working as expected. Request a feature An idea that would make BarnPilot more useful to you.

Your name, optional

Your email

Short subject

What happened, or what would you like? Please do not include passwords or sensitive veterinary records.

Device and app version, optional For a problem report, this can help us reproduce it faster.

Your message is used only to reply, investigate the issue, and improve BarnPilot. See the privacy policy for details.

Common questions

Answers without the runaround.

Can BarnPilot tell me what an X-ray or vet report means?

BarnPilot can review vet checks, health records, X-rays, and other uploads, then return plain language context and questions to discuss with your veterinarian. It is not a replacement for a licensed veterinarian and does not provide a diagnosis.

How does the rest countdown work?

You enter the time your veterinarian recommends. BarnPilot counts it down and returns the horse to the active rotation when that period ends. BarnPilot does not choose the length of rest.

Why does weather depend on the horse profile?

The conditions use the horse's location and the facts you enter, such as clipping and turnout. If those details change, update the profile so the guidance reflects the horse standing in that location.

What happens if the barn has no signal?

BarnPilot saves supported work on the phone and sends it when a network returns. If something you entered disappears, contact support so we can investigate it.

Can I export or delete my data?

Yes. Delete your account inside BarnPilot under Settings, or use our account deletion page to request deletion from outside the app. Email team@barnpilot.ai to request an export. The privacy policy explains what is held and for how long.

How do I cancel a subscription?

If you subscribed on iPhone or iPad, open Settings, tap your name, tap Subscriptions, select BarnPilot, and tap Cancel Subscription. If you subscribed on Android, open Google Play, tap your profile, then Payments & subscriptions, then Subscriptions, choose BarnPilot, and cancel there. Deleting your BarnPilot account does not automatically cancel a store subscription.

Does BarnPilot earn money from Amazon links?

A supported camera may include a clearly labeled external “Buy on Amazon” link. As an Amazon Associate, BarnPilot may earn a commission from qualifying purchases, at no additional cost to you. Amazon handles the order and payment. BarnPilot has no advertising SDK and does not receive your Amazon password or payment details.

Which languages does BarnPilot support?

English, Spanish, Portuguese, French, German, and Italian.

If something is urgent with a horse, do not wait for email support. Contact your licensed veterinarian or local emergency veterinary service.